Saturday, September 19, 2026

Postal workers entrusted with ballots, paychecks faked their own customer satisfaction surveys

Postal workers entrusted with ballots, paychecks faked their own customer satisfaction surveys

The USPS Inspector General found "widespread manipulation" of customer service surveys creating a phony 5 percent spike in consumer satisfaction with mail service between 2023 and 2025. Data doctoring persisted even after one cheating scheme was uncovered.

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