The IRS

IRS in chaos: Nearly 35 million tax returns are STILL unprocessed and just 3% of phone calls are being answered as Americans try for months to get through to a human on the other end

• The National Taxpayer Advocate submits two annual reports to Congress
• The most recent report found a 'perfect storm' at the IRS
• The pandemic combined with increased demands on it, and a reduced budget
• As of May, 35 million returns had still not been processed, the NTA reported
• Millions of people are still waiting for a tax refund, averaging $2,800
• Phone calls were rarely answered by a human being, adding to the frustration
• Biden is planning to increase the budget of the IRS to deal with the challenges